Privacy Policy

Effective date: 15 August 2025

Last updated: 15 August 2025

1. About Us

This Privacy Policy sets out how Mums’ Health Hub (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to protecting your privacy and ensuring your personal information is handled securely and transparently.

Contact details:

Email: talia@mumshealth-hub.com.au

Phone: +61 410 171 077

Postal address: 72 Lawson Drive Moama NSW 2731

2. Information We Collect

We collect personal information in the following ways:

a) Information you provide directly – for example, when you:

• Subscribe to our newsletter

• Make an enquiry

• Place an order or make a booking

• Fill out a form on our website

This may include your name, email address, phone number, postal address, and payment information.

b) Information we collect automatically – when you visit our website, we may automatically collect:

• Your IP address, browser type, time zone, and cookie data

• Pages you view and how you interact with the site

• Referring websites or search terms

We refer to this as “Device Information” and collect it using cookies and similar technologies. You can disable cookies in your browser, but some site features may not work as intended.

3. Why We Collect and Use Your Information

We collect and use your personal information to:

• Respond to your enquiries and provide services you request

• Process orders and payments

• Send you updates, promotions, and offers (unless you opt out)

• Improve our website and services

• Comply with legal obligations

You do not have to provide your personal information, but without it we may be unable to provide certain services (for example, delivering an order or sending you our newsletter).

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share it with:

• Service providers who help us operate our business (e.g., payment processors, IT providers, email platforms, delivery companies)

• Regulators, government agencies, or law enforcement where required or authorised by law

Overseas disclosure: Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

5. Your Rights (Australian Customers)

Under the Privacy Act, you have the right to:

• Be informed – about how we collect and use your personal information

• Access – the personal information we hold about you

• Correction – request that we correct or update your information

• Deletion – request that we delete personal information no longer needed

• Complain – if you believe we have mishandled your personal information

• Anonymity – where lawful and practical, deal with us without providing your identity

To exercise any of these rights, contact us using the details in Section 1.

6. Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is stored in secure systems with restricted access.

We retain personal information only as long as necessary to provide our services, meet legal obligations, or resolve disputes, after which it is securely destroyed or anonymised.

7. Complaints

If you have a privacy concern or complaint, please contact us directly. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy statements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly shown.

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